ONLINE SHOP POLICIES
Please note that these policies apply only to items in our online store.
Please refer to the Carol Hannah size chart to determine dress sizing when ordering, and feel free to contact us with any questions.
Professional measurements are highly recommended, as this will give you the best possible starting point for proper fit. You should still expect to have alterations.
If you fall between two dress sizes, we recommend that you order the larger size. It is always easier to take a dress in than to let it out. You may not be able to alter a garment that is too small.
All of our dresses are made-to-order in standard sizes, not made to your measurements. The size chart reflects body measurements, not garment measurements.
We are primarily a bridal company, and bridal sizing may seem a little nuts at first and not reflect your usual size in ready to wear clothing. Don't fret! We have to be able to make couture level gowns for people of many, many proportions, so bridal sizing traditionally starts smaller than ready to wear sizing.
Don't be alarmed if the size your measurements indicated is not the size you normally buy off the rack.
Fit matters - numbers on tags do not.
We ship with Fed Ex from NYC, which usually takes 2-8 business days within the contiguous US. Once shipped, you will receive an email with tracking information. All shipments will be sent with direct signature required, unless requested otherwise. Please send all requests to Sales@carol-hannah.com. Please include your order number with the request.
International shipments will be sent via USPS. Lead time will vary according to country, and you may be responsible for additional customs fees, over which we have no control and cannot be held liable.
***Please check your order confirmation/invoice for estimated ship dates for items that are made to order. ***
Some of our online shop pieces are in stock, and others are made once ordered. Make sure to carefully read the items's descriptions for lead time. If not noted, the item is in stock. Please contact us for rush orders and we'll try to work some magic for you!
Please note that our standard lead time for our gown collections is 14 weeks
If you are ordering a made to order piece and would like to split payment (50% deposit upon ordering, balance due at shipment), please contact us at 212.564.8014 or email@example.com
Since we make garments ranging from complicated wedding gowns to simple sashes, policies for returns and exchanges vary depending on what you are purchasing. Make sure to carefully read the item's description for its return policy.
Sale items are final sale and cannot be returned for a refund, but may be exchanged for other sizes if in stock.
We do our best to provide the highest quality possible, but if there is a problem with your order please contact us immediately and we will do everything possible to rectify the situation.
To return or exchange an eligible item, simply email firstname.lastname@example.org. Refunds will be issued less shipping costs in the same way in which you paid.
All items must be unused, unworn, and in unaltered condition. Carol Hannah reserves the right to refuse any return that does not fit these specified criteria. In this instance the item will be returned to the buyer via USPS ground.